If your car requires service for components covered under your vehicle service contract, search the RepairPal Partner Network to find a certified repair shop in your area. In addition, if you break down, get a flat tire, run out of gas, or lock your keys in your car, you can utilize the 24/7 roadside assistance benefits that come standard with your plan. Contact the roadside provider listed in your Endurance contract or log in to the Endurance Mobile app to find your provider’s information.

You can access your 24/7 roadside assistance benefits by contacting the roadside assistance provider listed in your vehicle service contract. Download the Endurance Mobile app or sign into the Endurance Customer Portal to view your contract. All you need to do is give your location and condition of your vehicle to the provider, and help will be on the way.

To change your payment details, log in to the Endurance Customer Portal, or access the website of your payment provider, based on the terms of your contract. You can also reach out to Endurance customer service by calling (866) 432-4443.

Once your vehicle service contract is active, you will receive an email summarizing your coverage and how to log in to the Endurance Customer Portal. Sign in to view your contract, view claims, go over your benefits, contact 24/7 roadside assistance, or make a payment.

If you experience sign-in issues, please delete your browser history (or “cookies”) and try again. You can also contact our customer service team at (866) 432-4443 or email [email protected] for help.

Your coverage is active after the waiting period is over. The waiting period allows us to ensure your vehicle is working properly and is an excellent time for you to review your contract and make sure it’s the right coverage for you and your vehicle. Please refer to your contract for the time and mileage of your waiting period.

Depending on the Endurance coverage options you have for your vehicle (or which ones you are considering), the claims process may look different. Your contract will have a comprehensive coverage list of the components that are or aren’t covered. Access your contract on the Endurance Mobile app or log in to our Customer Portal.

Best practices for filing a maintenance or breakdown claim with Endurance include:

1. Take immediate action to prevent further damage and bring your vehicle to a licensed repair facility. Call Endurance Customer Service at (866) 432-4443 or visit the RepairPal Certified shop network to find a location. If your vehicle service contract includes maintenance coverage, follow a similar process as outlined below.

2. Have the shop obtain authorization from your contract administrator (in this case, Endurance) before moving forward on any repairs or maintenance.

3. Authorize “tear-down and inspection” with the shop, if needed, for the repairs. This will allow the repair facility to determine the cause and cost.

4. Review what will be covered with the shop’s service manager and have them complete your claim.

5. Pay any applicable deductible (which will depend on the terms of your vehicle service contract) and keep all documentation during this time.

7. Sit back and relax while your car gets repaired, then pick it up!

You can also find the steps to file a claim in your Endurance contract. Access your full contract and terms on the Endurance Mobile app.

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When filing a claim at Endurance, we know our customers’ most significant concern is knowing when it will be approved or completed. Check the Endurance Mobile app for live updates, or contact our customer experience team at (866) 432-4443.

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With the Endurance Mobile app, you will have access to key information at the palm of your hand, including:

• Contract and coverage details
• Real-time updates about the status of your claim(s)
• 24/7 roadside assistance and towing
• Direct customer service
• Elite Benefits details (if activated)

Download from the Google Play Store for Android phones or the Apple App Store for iPhone (iOS).

If you’ve already made necessary repairs to your vehicle and your check engine light has not reset, you can try to do so yourself. However, if you didn’t complete the repairs or fix the right components, manually resetting the check engine light can fail, or worse, lead to expensive engine repairs. Additionally, if you clear a check engine light before a state-required emissions inspection, your vehicle may fail the inspection.

It may be time to take your vehicle to an ASE Certified repair shop or a trusted mechanic to prevent further damage or voiding your warranty. However, there are three easy tricks to turn your check engine light off manually:

1. Go for a drive. Most vehicles reset their check engine light cycle every 50-100 miles.
2. Turn it off and on. Put the key in the ignition and turn your vehicle on for two seconds, then turn it off for two seconds. Repeat two to four times.
3. Disconnect the battery. You can try to force the vehicle to reset by disconnecting the battery, which will reset most of the error codes, warning lights, radio, and anti-theft settings.