Need a repair? Filing a claim with Endurance is easy
Endurance handles everything from quote to claim. Simply sign in to the Customer Portal or call us to start a claim.
Call us at 866-432-4443
How to file a claim with Endurance
1
Prevent further damage
Search for a licensed repair shop near you or take your vehicle to any certified mechanic or repair facility of your choice.
2
Obtain authorization
Before work begins, have the shop contact Endurance to obtain authorization for the required repair or maintenance.
3
Understand your coverage
Discuss what’s covered under your auto protection plan with the shop’s manager and have them process your claim.
4
Pay your deductible
Once the repair is approved, we’ll confirm your coverage with the shop. All you’ll need to do is pay your deductible.
5
Sit back and relax
Follow your claim’s progress in the Customer Portal while your mechanic handles the repairs and we take care of the payment.
Understanding your deductible
Your deductible is the small amount you’re responsible for paying toward a covered repair, as outlined in your contract. Once Endurance approves your claim, you simply pay your deductible directly to the repair shop—and we handle the rest.
REPAIR SHOP COSTS
$1200
YOUR DEDUCTIBLE
-$100
ENDURANCE PAYS
$1100
*Vehicle service contract (VSC) coverage and eligibility may vary depending on vehicle age, mileage, pre-existing conditions, and plan purchased. Deductible may vary. See contract for details.
The Customer Portal: Your one-stop-shop to coverage details
- Access your contract anytime
- View coverage details and benefits
- Share your plan ID card with your repair shop
- View claim details and track progress
- Access roadside assistance services and benefits
More Claim Support
Beyond standard breakdown coverage and roadside assistance, select Endurance plans also offer added perks such as Elite Benefits or routine maintenance service.
Elite Benefits
Extra help for life’s unexpected repairs.
- Includes services like tire repair, key fob replacement, windshield coverage, and more—FREE for one year*
- Be sure to get authorization before service to confirm eligibility
- Pay the repair shop and submit your receipts for reimbursement
Providing the best service in the industry.
FAQs and Resources
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How can I make sure my repair is eligible for coverage?
The best way to avoid surprises is to understand your coverage and follow a few simple steps before any work starts. (1) Take your vehicle to a licensed repair facility. (2) Have the repair shop call Endurance for authorization before they begin repairs. And (3) stay up to date on your routine maintenance and keep the receipts.
Read our best practices guide for more detailed information on ensuring your repairs are covered.
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How can I access my Endurance contract?
Your contract is available at any time through the Endurance Customer Portal. To get started, visit EnduranceWarranty.com and select "Account Sign-in." Enter your email address, and we'll send you a secure one-time passcode for instant access. Once you're logged in, you'll see your vehicle on the main dashboard. Select it to view your Contract ID Card, download your full vehicle service contract, or print a copy for your records. Beyond just your contract documents, the portal is also where you'll find your coverage details and resources that walk you through how the claims process works. We recommend taking a few minutes to review everything before you ever need a repair. Knowing what's covered, what steps to take, and who to contact ahead of time makes the whole experience smoother if something does come up. If you have trouble accessing your account or need help finding something specific, our customer service team is available to help. Call us at (866) 432-4443, and we'll walk you through it. -
What number do I call when I need a repair?
When something goes wrong, the easiest place to start is with your repair shop. Ask the service manager to call Endurance before any work begins so we can review the issue and provide authorization. They can report the claim directly by calling (877) 414-0134. If you're not sure where to take your vehicle or just want help understanding your next steps, call us at (866) 432-4443, and we'll walk you through it. If you're dealing with a breakdown rather than a shop repair, your plan includes 24/7 roadside assistance. Contact the roadside assistance provider listed in your contract, or call (866) 432-4443 and select the 'Roadside Assistance' option. You can also log in to the Endurance Customer Portal to find your provider's contact information and get back on the road faster. -
Why are claims easier with Endurance than other car warranty companies?
With Endurance, you're dealing directly with the team that administers most of our plans, not a third party passing messages back and forth. Because we're closely involved in the claims process, we can work directly with your repair shop to review coverage and move things along without unnecessary delays. The result is a smoother experience, less confusion, and getting you back on the road sooner instead of waiting on multiple companies to weigh in. -
How do I check the status of my claim?
We know waiting on a repair can be stressful, especially when you’re trying to figure out what's happening next. The easiest way to check your claim status is through the Endurance Customer Portal, where you can see updates as your claim moves forward.
If you'd rather talk to someone or have questions about what you're seeing, you can also call our customer experience team at (866) 432-4443, and we'll be happy to walk you through the status and next steps.
Watch this video to learn more -
What if I’m not a current Endurance customer? How do I get coverage?
If you don’t have an Endurance plan yet, you can still explore your coverage options before a breakdown happens. Request a FREE email quote or call (800) 253-8203 to talk through your vehicle specifics, driving habits, and budget. You can also shop online to see your price and plan recommendations right away.
