When thinking about automotive roadside assistance, you might only think about the bigger, more dramatic moments that a driver can experience on the road. Flat tire changes, total breakdowns, overheating, and even winching are major issues, and roadside assistance plans, including dispatching a tow truck, can certainly be a big help. Beyond towing, though, Endurance’s roadside assistance may include all kinds of smaller services that come with your vehicle service contract.

Lockout services, battery jumps, and emergency fuel delivery are all essential components of roadside assistance. Knowing what’s available and how to use it will ensure that you make the most of your Endurance Warranty benefits and keep yourself and your car safe in all kinds of situations.

Commonly Overlooked Benefits of Roadside Assistance

​While roadside assistance certainly includes towing services, it also encompasses a wide range of additional benefits. These extra perks are crucial for a safe, pleasant driving experience and can be a huge relief to have when things go wrong on the highway.

Understanding what Endurance’s roadside assistance benefits include and how they can help will allow you to make the right choice when you experience car trouble.

Lockout Assistance When Technology Fails

​Modern cars have a range of high-tech features like digital fobs, proximity sensors, and push-button starting. While these can all be very convenient, they can also glitch and cause complete lockouts. Emergency lockout assistance will help you get back in your vehicle, so you can rest easy if your technology isn’t cooperating while on the road.

Battery Jump-Starts for More Than Just a Dead Battery

​Whether you have an all-gas vehicle, a hybrid, or an EV, you have a 12-volt battery that can run low and cause problems. In most cars, you simply won’t be able to get the engine to crank if the battery is dead. In EVs and other high-tech vehicles, you may get a “system failure” message that will mimic a total breakdown.

A roadside assistance technician may provide a jump-start or other basic assistance like battery diagnostics, so you can know exactly what you are dealing with and whether or not you need a replacement battery.

Emergency Fuel Delivery to Reduce Anxiety

​No matter how well you keep an eye on your fuel tank, mistakes are bound to happen. You can get stuck in traffic, or you can take an alternate route that is a little longer than you expected, and before you know it, your engine is sputtering and dying.

Emergency fuel delivery can provide you with enough fuel to help you reach the nearest service station or your home safely. Whether you commute or you plan on taking a lot of longer trips, this can be a great way to give yourself the peace of mind you need.

Help With Digital and Electrical Glitches

​Modern electric vehicles rely heavily on software to keep the car running. In some cases, a digital glitch or sensor problem can cause the car to be completely unresponsive. A roadside assistance tech can inspect the vehicle and decide if the issue is a simple dead key fob or something more complex that will require a tow to a certified repair shop or dealership.

Knowing you can get this kind of expert advice and help when your car breaks down can give you the confidence you need to make the switch to an EV or to take your electric vehicle on longer trips.

How to Prevent Delays in Assistance When You Need it Most

​Even the best roadside assistance service can have delayed response times if the driver doesn’t have the right information. Some of the most common reasons that customers experience delays in roadside assistance are easily avoided if you know what to watch out for.

Not knowing that you are eligible for roadside assistance can be a major source of service delays. People tend to think that roadside assistance is only for emergencies, but it can help with all kinds of problems you might deal with on the road. Dead batteries, lockouts, and empty fuel tanks are all issues that can be fixed with roadside assistance, and if you have Endurance on your side, help is available.

You may also experience a delay if you don’t know what kind of issue you are dealing with, especially if you have an EV. Electric vehicles can throw all kinds of codes and warnings your way, and it can be difficult to navigate them. If your EV is showing trouble codes or won’t shift out of park, a roadside assistance technician can help you with the issue or arrange a tow.

What to Have Ready Before You Request Help

Your Location

​Before you call roadside assistance, be sure to have an exact location for yourself and your vehicle. It can also be helpful to let the technician know specifically where you are, such as on the shoulder of the highway or under an overpass.

Your Issue

​To the best of your ability, try to describe the problem your car is experiencing. While you might not know exactly how to express it, it can be helpful for the technician to know what tools to bring and what to expect.

Your Policy Info

​Having your policy details handy will make the entire process of getting roadside assistance a lot faster. Knowing your contract number will be helpful, and if possible, use the Endurance customer portal to request help.

How to Use Your Endurance Roadside Assistance

​You can access roadside assistance services by using the Endurance Customer Portal, accessible on any smartphone, tablet, or computer. In your portal, there will be a phone number listed for your specific towing provider, which varies by contract or location. Call your roadside provider, share your Endurance contract number, and let them know the issue and where you are located so they can dispatch assistance.

You can also contact the Endurance customer service team at (866) 432-4443 to request assistance. This number is active Monday through Friday from 7 AM to 5 PM CST, and is a great resource if you need help navigating the process or finding the proper identification numbers.

Get the Complete Protection You Need With Endurance

​Doing everything you can to give yourself a safe, convenient driving experience, even when things go wrong, is important. Endurance offers vehicle service contracts that include roadside assistance and coverage for mechanical breakdowns. Whether you have an older high-mileage vehicle or an exotic luxury vehicle, there is an Endurance plan designed for you.

​In addition to great roadside assistance and component coverage, Endurance customers also get trip interruption protection and rental car reimbursement. Plus, you can also activate Endurance’s Elite Benefits as an add-on for one year. This includes things like tire repair or replacement, windshield coverage, and key fob replacement.*

​To get started on your complete protection plan, get in touch with our representatives at (800) 253-8203 for a FREE quote. You can also shop online to see your price right away and make the right decision.

​For more helpful resources like this one, be sure to check out the Endurance Warranty blog. There, you will find provider comparisons, DIY tips and tricks, and much more.