Filing Claims Questions

• Who accepts Endurance Warranty?

  Endurance partners with the RepairPal Network to help you find licensed mechanics in your area. With over 3,500 certified repair shops and dealerships nationwide, our geotargeted search feature makes it easy to locate a repair facility near you. These shops meet rigorous standards for technician training, ensuring you receive:

  • Work performed by qualified professionals
  • Expertise in servicing specific makes and models
  • Industry-standard techniques and compatible parts
  • A guarantee on all work performed
  • Clear, upfront estimates that reflect your Endurance coverage

  Click here to find a certified repair shop near you.

• What is the Endurance Warranty claims phone number?

  To check the status of your Endurance claim, call our customer service team at (866) 432-4443.

  You can also track the status of your claim through the Endurance Mobile app – available for download on your mobile device through the App Store and Google Play.

  If your vehicle has broken down and you need to file a new claim:

  1. Take action to prevent further damage to your vehicle and get it to a certified mechanic. If you’re not sure where to go, we can help! Search for a repair shop near you by visiting endurancewarranty.com/repair.

  2. Once at the repair facility, present your Endurance coverage to the shop’s service manager. The service manager will contact Endurance for authorization before any repairs begin.

  3. Review what’s covered under your Endurance contract with the service manager and have them complete your claim.

  4. You may need to pay the deductible listed in your contract terms, which is typically between $0 and $200.

  5. Finally, sit back and relax. Endurance and the repair shop will handle the rest. Just pick up your vehicle once it’s ready!

  Watch to learn more

• How to find a certified mechanic?

  Access the RepairPal Partner Network to find a trustworthy, certified car mechanic in your area who accepts Endurance vehicle service contracts. We have partnered with RepairPal, the leading provider of auto repair and maintenance information, to connect drivers with ASE Certified repair shops, ensuring you can access reliable vehicle repair services. Visit our RepairPal partner page and enter your zip code into the search feature to find a certified technician located near you.

• Where do I find a list of repair shops?

  Wherever you are in the country, Endurance auto protection plans are valid at any certified repair shop. This includes a wide range of facilities, from dealerships and franchise operations to independent local garages.

  Your coverage remains active even when you’re far from home, ensuring your vehicle gets the necessary repairs. We’ve partnered with RepairPal to help our customers access a network of ASE Certified mechanics and licensed repair facilities. To find one near you, explore the RepairPal Certified Shop Network.

• When do I file a claim?

  We suggest taking immediate action after a breakdown by contacting Endurance. Our friendly Customer Experience Team is ready to help you begin the process of filing a claim. We can also help you find a licensed repair shop to get started on fixing your car.

  In the case of a breakdown, contact our 24/7 roadside assistance through the Endurance Mobile app or by calling 877.488.2418. A tow truck can help you take your car to a licensed repair facility, and from there, you can instruct the service manager to contact Endurance to obtain authorization for the claim. It’s important to note that filing your claim right away can help prevent further damage.

  Watch to learn more

• What happens after I file a claim?

  After you file your claim, we will complete a final review to issue the authorization. All you have to do is sit back and relax while your car is repaired. We will reimburse the shop for the cost of the parts and labor, and you’ll be back on the road in no time.

• How do I file a claim?

  Filing a maintenance or breakdown claim with Endurance is easy!

  Watch to learn more

  1. Take immediate action to prevent further damage and get your vehicle to a licensed repair facility. Call Endurance Customer Service at (866) 432-4443 or visit the RepairPal Partner Network to find a repair shop near you. If your vehicle service contract includes maintenance coverage, follow a similar process as outlined below.

  2. Have the shop service manager obtain authorization from your contract administrator (in this case, Endurance) before proceeding with any repairs or maintenance.

  3. Discuss what is covered under your auto protection plan with the shop’s service manager and have them complete your claim.

  4. Pay any applicable deductible, which will depend on the terms of your contract, and keep all documentation during this time.

  5. Sit back and relax while your car gets repaired, then pick it up!

  You can also find the steps to file a claim in your Endurance contract. Access your full contract and terms on the Endurance Mobile app.

• How do I check the status of my claim?

  When filing a claim at Endurance, we know our customers’ most significant concern is knowing when it will be approved or completed. Check the Endurance Mobile app for live updates, or contact our customer experience team at (866) 432-4443.

  Watch to learn more

• How do I know if my claim will be covered?

  To determine if your claim will be covered, it’s essential to review your vehicle service contract thoroughly. Endurance only covers claims as outlined in your specific contract, which means coverage can vary based on the protection plan you selected. Your contract will provide a detailed list of the components and systems that are included or excluded from coverage.

  For clarity on your coverage, access a copy of your vehicle service contract through the Endurance Mobile app or log in to our Customer Portal. Make sure to check the details specific to your plan, as no two contracts are the same!

• How much is the deductible?

  Endurance offers a wide range of plans with deductibles ranging from $0 – $200 depending on coverage and options selected by the customer.